1. Who Are We?

This is the Privacy Policy of The Luckxury Club, operated by a company based in the United Kingdom. For privacy-related questions or requests, you can email us at support@theluckxuryclub.com. Additional contact details can be found on our website.

2. Purpose of This Policy

This policy explains what personal data we collect, how we use it, and your rights regarding your information when you use our services. Please do not use our website or enter any of our raffles or competitions unless you are fully comfortable with this policy.

Note: This policy applies to data we collect directly. If you engage with third-party services such as payment processors or social media platforms through our site, please consult their own privacy policies.

3. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on our website with an updated effective date.
Continued use of our site after the revised date constitutes your acceptance of the changes.

4. What Personal Data Do We Collect?

Information You Provide Directly:

• Your name, email address, and contact details.
• Shipping address and transaction history.
• Answers to skill-based competition questions.
• Marketing preferences and communications.
• Any information you submit via forms, surveys, or customer support.Information Collected Automatically:
• IP address and device information (e.g. browser type, operating system, mobile network data).
• Login activity and session information.
• Pages visited, referral sources, and on-site activity (e.g. search queries, time spent).
• Unique identifiers for fraud prevention and analytics.

Information From Third Parties:

• Limited billing details provided by our payment processors (e.g. name, email, billing address) for fraud screening and
  transaction confirmation.

5. Why Do We Collect Your Data?

Contractual Necessity:

To provide our services, including processing entries, handling payments, delivering prizes, and managing user accounts.

Legitimate Interests:
To improve and protect our platform, analyse user engagement, and prevent fraudulent activity.

Consent:
For direct marketing (e.g. newsletters or special offers). You can withdraw your consent at any time by using the unsubscribe link in our emails or contacting us directly.

Referral Campaigns:
If you refer a friend, we may use their email address to send an invitation, which will be deleted after six months unless they sign up.

6. How Long Do We Retain Your Data?

• Personal data is stored for up to 12 months or until you close your account-whichever comes first.
• Certain data may be retained longer (up to 6 years) where required by legal, tax, or fraud prevention obligations.
• Marketing information is retained until you opt out or unsubscribe.

7. Who Do We Share Your Data With?

We may share your information with:

• Service providers (e.g. payment processors, shipping companies, marketing platforms, website hosting and analytics tools).
• Legal authorities where required for fraud investigations, disputes, or regulatory compliance.
• Insurers and legal advisors in connection with insurance coverage or legal claims.
• Prospective buyers or partners if we consider a business merger or acquisition.

We never sell your personal information.

8. Do We Transfer Data Outside the EU/EEA?

Your data is primarily stored within the European Union. However, we may use service providers based outside the EU(e.g. in the United States) who comply with relevant safeguards such as the EU-U.S. Data Privacy Framework or Standard Contractual Clauses (SCCs).

This may apply to tools and platforms such as:

• Google Analytics (analytics)
• Meta/Facebook Ads (advertising)
• Mailchimp (email campaigns)

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Improve site functionality.- Measure usage and performance.
• Personalise your experience.
• Deliver targeted advertising.

Types of Cookies We Use:

• Essential cookies – required for basic site features (e.g. account login).
• Analytics cookies – help us understand how visitors use the site (e.g. Google Analytics).
• Advertising cookies – used by platforms like Facebook and Google to serve relevant ads and measure effectiveness.
• Payment cookies – may be used by providers like Viva Wallet or Stripe during checkout.

You can manage cookies through your browser settings. Please note that disabling cookies may affect site functionality.

10. Your Rights

Subject to legal conditions, you have the right to:

• Access, correct, or delete your personal data.
• Restrict or object to certain types of data processing.
• Receive your data in a portable format.
• Withdraw consent where processing is based on your permission.

To exercise your rights or make a privacy complaint, contact us at support@theluckxuryclub.com.
If you’re unsatisfied with our response, you may contact your national data protection authority. In UK, this is the UK supervisory authority(ICO).

Effective Date

This Privacy Policy was last updated on 4 August 2025.